Terms and Conditions

General Terms and Conditions :

Bookhotac.com ('website') is an internet based travel portal owned and operated by InnoGlobe Travel & Tours Sdn. Bhd.("IGTT"), a company incorporated under the laws of Malaysia, with its registered office at No.E-3-1, Tingkat 1, Blok E, Putra Walk, Jalan PP25, Taman Pinggiran Putra, Seksyen 2, Bandar Putra Permai, 43300 Seri Kembangan, Selangor, Kuala Lumpur, Malaysia. This agreement incorporates the terms and conditions for Bookhotac.com (BHA) to provide services to the USER of the website ('USER') and any person (s) availing services from IGTT through website shall be deemed to have read, understood and expressly accepted these terms and conditions, which shall govern the desired transaction and provision of such services BHA for all purposes, and shall be binding on the USER. BHT reserves the right, in its sole discretion, to alter/modify/terminate the access to BHT website, any portion thereof or to related services at any time, without notice and information.

User Agreement :

BHA is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. BHA does not endorse any advertiser on its web pages in any manner. USERs are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. The linked sites are not under control of BHA in no case shall be held responsible for the contents of any linked site or any link contained in a linked sites. BHA hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction. The USER expressly agrees that use of the services is at their sole risk, and the services are provided on an "as is" and "as available" basis.

BHA at its sole discretion reserves the right not to accept any customer order without assigning any reason thereof. Any contract to provide any service by BHA is not complete until full payment towards the service is received from the customer and accepted by BHA. In case of USER is not satisfied with any services provided under this site or any portion of the BHA website, or with any of these terms of use, their sole and exclusive remedy is to dis-continue using this site after notifying BHA in writing.

Final Payment & Rates :

All reservations must be prepaid. Final payment is due as per payment condition of the booking. In making payment you confirm that you have read and accepted these Terms and &s; Conditions. Prevailing Currency exchange rates drives the fluctuations of rates and bookhotac.com reserve the right to update room rates displayed on the website based on fluctuations. It is important to note all rates on the website are valid for leisure market only. Hotels may refuse to honor our contracted rate and charge BAR/Rack Rate directly to the clients, if purpose of visit not established on leisure tour.

Last Minute Booking :

Please read carefully cancellation policy offered by hotels/suppliers related to forthcoming booking intend to book. Once confirmed, these bookings will be subject to cancellation charges.  Some bookings require full payment at the time of booking and balance is required to finalize the booking or pay thru credit card. Non-refundable bookings may appear while searching last minute booking.

Right of Amendment and Cancellation :

USER expressly undertakes to provide correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all to BHA. In case it is discovered by BHA or has reasons to believe any any time during or after receiving a request for services from the USER that the request for service is either unauthorized or the information provided by there USER or any of them is not correct or that any fact has been misrepresented by him, BHA its sole discretion shall have the unrestricted right to take any steps against the USER(s), including cancellation of the bookings, etc. In such event, BHA shall not be responsible or liable for any loss or damage that may be caused to the USER as a consequence of such cancellation of the bookings etc.

An amendment fee may be applicable for each amendment made to confirmed reservations, in addition to any cancellation charges which may be applicable. It is notified that only one amendment per booking is acceptable. No further amendments will be entertained, so you need to cancel and re-book with new requirements. Please be informed, rates may change as per dynamic rate structure. In certain cases, name changes are not permitted and the booking may need to be cancelled and re-booked, subject to present rate availability.

Hotel categories/Local Classifications, Star Rating and Proprietary Rights :

BHA may provide the USER with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The USER may use this material only as expressly authorized by BHA and shall not copy, transit or create derivative works of such material without express authorization. The USER acknowledges and agrees that he/she shall not upload, post, reproduce, or distribute any content on or through the services that is protected by copyright or there proprietary right of a third party, without obtaining the permission of the owner of such agent.

Star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For example a 5* Singapore hotel will not be the same as a 5* Paris hotel. BHA is not responsible for the hotel categories and * ratings as these have been provided to us suppliers or hotels and accepted in good faith.

Travel Documents & Proof of ID/Nationality:

The onus rests on the passenger to ensure that all their travel documents are in order. Most of the cases hotel rates are displayed in the BHA website are NOT applicable to local market. It may happen that in some cases hotel has restriction for certain market/nationality, thus hotel is within their rights to change the rates without prior notice. You agree that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking. Such information must be obtained in accordance with guest passport. If you do not change Client Nationality, Nationality Agency registered will be taken as passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.

Relocation of your guests :

If the original hotel booked is closed, over booked or has maintenance problems and /or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice BHA will contact you by e.mail. In case of any relocation, BHA is responsible only to offer one alternate hotel. More than one alternate hotel will be optional. BHA constantly tries to find hotels in the desired area but this situation can change according to the consistency of the city (big events, conferences, festivals can sometimes take place in the city. BHA accepts NO liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.

Flight Reconfirmation :

It is the passengers responsibility to reconfirm all departure dates and times of all flights at least 72 hours prior to departure.  Failure to do so may result in cancellation of reservations by the airlines.

Airline Responsibility :

The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not on board their aircraft. The passenger tickets in use by the airline, when issued, shall constitute the sole contract between the airline and the purchaser of these tickets and/or passenger.

Tours, Transfers and Activities :

It is to highlight that "Tours & Transfers" and "Activities" sections on BHA website has its own terms and conditions, thus any bookings made for such services are subject to terms and conditions of supplier or third party. It is possible that transfers may be non-refundable, or has its own release period as displayed on site. Voucher of transfers and activities will show all the information related to boarding point and will show contact details for reconfirmation of the service 24hours prior to service time. Transfers are not guaranteed, if reconfirmation is not requested or confirmation information is not available. BHA will not assume any responsibility in errors and omissions, which may result in any deficiency of the service.

No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. Transfers are non-amendable. It is mandatory to enter valid and accurate flight details at the time of booking since, it is not possible to amend.